Refund and Returns Policy

Effective Date: October 8, 2026

At DeeVogue Fashion & Accessories, we want every order to be something you love. If an item is not right for you, you can request a return within 30 days of delivery, as long as it meets the return conditions below. This policy explains how returns, refunds, exchanges, and cancellations work for orders shipped within the United States by DeeVogue LLC (“DeeVogue”, “we”, “us”, or “our”).

1. Returns at a Glance

• You have 30 days from the delivery date to request a return.
• Return shipping is free for approved eligible returns. We provide a prepaid return label.
• We charge no restocking or processing fees.
• Refunds go back to your original payment method, in US Dollars (USD).
• Damaged, defective, or incorrect items: contact us within 7 days of delivery for a free replacement or full refund.

2. When Can I Return an Item?

We accept returns within 30 days of delivery when the item is:

• Unworn, unused, and in its original condition
• In its original packaging, with all tags attached and any included accessories
• No longer wanted, purchased by mistake, or the wrong size, color, or style for you
• Faulty, defective, damaged, or different from what you ordered

Please keep your order number or confirmation email as proof of purchase.

3. Condition of Returned Items

You may try on or inspect an item to check its size, fit, and look, but please do not wear it out, wash it, alter it, or remove tags beyond what is needed for that. If a returned item shows signs of use, wear, damage, or has missing parts or accessories, we may reduce the refund to reflect the loss in value, or decline the return and send the item back to you.

4. Non-Returnable Items

For hygiene, safety, and production reasons, the following cannot be returned unless they arrive damaged, defective, or incorrect:

• Undergarments, intimate apparel, and swimwear with the hygiene liner removed
• Pierced earrings and other body jewelry
• Personalized, monogrammed, or custom-made items
• Gift cards
• Items clearly marked “Final Sale” or “Non-Returnable” on the product page before purchase

5. How to Start a Return

Please contact us before sending anything back so we can match the return to your order.

1. Email us at support@deevogue.com with your order number and the reason for your return. For damaged, defective, or incorrect items, please include a few clear photos of the item and its packaging.
2. Wait for your return approval. Once approved, we will send you return instructions and a prepaid return shipping label.
3. Pack the item securely in its original packaging, attach the label, and send it back as instructed.

Please keep your tracking number until your refund is complete. You can also reach us by phone at +1 308-288-1533.

6. Return Methods

• By mail: Use the prepaid return label we send you and ship the item to the returns address below.
• In-person drop-off: Bring your item and order confirmation to the returns address below during the hours listed.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@deevogue.com within 7 days of delivery. Include your order number, the name of the affected item, a short description of the problem, and clear photos of the item and packaging.

We will review your case and, when approved, arrange a replacement or a full refund at no cost to you, including the original shipping charge and a free return label.

8. Missing or Lost Packages

If your package shows as delivered but you have not received it, or an item is missing from your order, please contact us as soon as possible with your order number and tracking details. We will work with the carrier to investigate and, where the issue is confirmed, send a replacement or issue a refund.

9. Return Shipping Costs and Fees

You will not be charged a return shipping fee, restocking fee, or processing fee for an eligible return. If you choose to send an item back using your own shipping method instead of our label, we cannot reimburse that shipping cost.

10. Refund Process and Timeline

After we receive and inspect your return, we will email you to let you know whether your refund has been approved.

Refund method: Refunds are issued to the original payment method used at checkout, such as a credit or debit card or other online payment account, unless we agree otherwise with you. We do not issue cash refunds. For Cash on Delivery (COD) orders, the refund will be sent by bank transfer to the bank account details you provide to us. Refunds include the item price and any sales tax charged on it. Original shipping charges are refunded only when the return is due to a damaged, defective, or incorrect item, or an order we cancel. All refunds are processed in US Dollars (USD).

If you have not received your refund after the timeframes above, please first check your bank or card statement, then contact your bank or card issuer, and then contact us at support@deevogue.com.

11. Exchanges

If you would prefer a different size, color, or style, you may request an exchange within 30 days of delivery by contacting us. Exchanges depend on availability, and the original item must meet our return conditions. If the item you want is out of stock, we will refund your original item instead. You can also return the original item for a refund and place a new order.

12. Cancellations

Orders can be canceled free of charge before they ship. To cancel, email support@deevogue.com as soon as possible with your order number and a clear request to cancel. If the order has not yet shipped, we will cancel it and refund you in full. Once an order has shipped, it must be returned using the process above after delivery.

If we cancel an order for any reason, such as an item being out of stock, you will receive a full refund to your original payment method.

13. Sale Items and Promotions

Items bought on sale or with a discount code are returnable under this policy unless marked “Final Sale” on the product page. Refunds are for the amount you actually paid, after discounts.

14. Prices and Payment

All prices are shown and charged in US Dollars (USD). This policy applies to orders placed on our website and shipped within the United States.

15. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with a revised effective date. The policy in effect on the date you place your order applies to that order.

16. Contact Us for Returns, Refunds, and Cancellations

• Legal business name: DeeVogue LLC
• Registered address: 1314 Diers Ave, Grand Island, NE 68803, United States
• Nebraska Tax ID: 21-2512594 (issued by the Nebraska Department of Revenue)
• Email: support@deevogue.com
• Phone: +1 308-288-1533
• Customer Support Hours: 24/7 (24 hours a day, 7 days a week)
• Returns & Order Processing Hours: Monday–Saturday, 10:00 AM–7:00 PM CT