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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 4 – 6 business days from the time your package arrives back to us for a refund to be issued.
Frequently Asked Questions
Quick answers about shopping, payment, orders and returns at DeeVogue. Can't find what you need? Contact us.
Shopping Information
Do you ship outside the United States?
No. DeeVogue ships within the United States only, from addresses in the U.S. to addresses in the U.S. Because orders ship domestically, no customs duties or import fees apply. See Customs, Duties & Taxes.
How much is shipping and how long will it take?
Standard shipping is free on all U.S. orders, with no minimum order value.
- Processing time: 1–2 business days (Monday–Friday)
- Transit time: 3–4 business days
- Total estimated delivery: 4–6 business days from the order date
Delivery dates are estimates and may be affected by weather, holidays or carrier delays. See our Shipping Policy.
What is your order cut-off time?
Orders placed before 2:00 PM Central Time (CT) on a business day (Monday–Friday) begin processing the same day. Orders placed after 2:00 PM CT, on weekends or on public holidays begin processing the next business day.
How will I know when my order has shipped?
You will receive an order confirmation email right after you place your order, and a shipping confirmation email with your tracking number once your package is handed to the carrier. Please allow up to 24 hours for tracking to update, and check your spam or junk folder if you don't see our emails.
Which carriers do you use?
We ship with established carriers such as USPS, UPS and FedEx. The carrier is selected based on your delivery address and package size.
My package hasn't arrived or shows as delivered. What should I do?
First check around your property and with neighbors, and allow 24 hours for tracking to update. Items in one order may also arrive in separate packages, so check your tracking emails. If you still can't find it, contact us with your order number and we will investigate with the carrier and offer a replacement or refund where applicable.
Can I change my shipping address after ordering?
Contact us immediately at support@deevogue.com. We can only change the address if the order has not yet shipped. Please double-check your address before checkout, as we are not responsible for delays or lost packages caused by incorrect or incomplete address information.
Payment Information
What payment methods do you accept?
- Credit and debit cards: Visa, Mastercard and American Express
- Digital wallets: Apple Pay and Google Pay
- Cash on Delivery (COD), where offered at checkout
Available methods may vary by order, delivery address or order value. See our Payment Policy.
When will I be charged?
For online payments, your card or wallet is charged when you place your order (or an authorization is placed until the order is confirmed). For Cash on Delivery, payment is due in full at delivery, so please have the exact order total ready.
Which currency are prices in, and is sales tax included?
All prices and charges are in US Dollars (USD). Applicable sales tax is calculated at checkout based on your delivery address and shown before you pay. The total at checkout is the amount you pay, with no extra charges added afterward. See Customs, Duties & Taxes.
Is my payment information secure?
Yes. Our website uses SSL/TLS encryption, and payments are processed by secure third-party providers. We do not store your full card number, expiry date or security code. Read our Privacy Policy.
Why was my payment declined?
Common reasons include incorrect card details, insufficient funds, a billing address that doesn't match your card issuer's records, or a security block by your bank. Please check your details and try again, use a different payment method, or contact your bank. A pending charge after a failed payment is usually an authorization that your bank releases automatically within a few business days.
I see a charge I don't recognize. What should I do?
Contact us right away at support@deevogue.com and notify your bank or card issuer. Contacting us first often resolves the issue faster than a formal dispute.
Order & Returns
What is your return policy?
You can request a return within 30 days of delivery if the item is unworn, unused, in its original packaging with tags attached, and in its original condition.
- Return shipping is free for approved eligible returns (prepaid label provided)
- No restocking or processing fees
- Refunds go back to your original payment method in USD
See our full Refund and Returns Policy.
How do I start a return?
Please contact us before sending anything back:
- Email support@deevogue.com with your order number and reason for return
- Wait for approval; we will send return instructions and a prepaid label
- Pack the item securely in its original packaging, attach the label and send it back
You can also drop off returns in person at 1314 Diers Ave, Grand Island, NE 68803, Monday–Saturday, 10:00 AM–7:00 PM CT.
How long will my refund take?
After we receive and inspect your return (1–3 business days), your refund is issued within 10 business days of receiving it. Funds then take an additional 3–10 business days to appear, depending on your bank or card issuer. For Cash on Delivery orders, refunds are sent by bank transfer to the bank details you provide. We do not issue cash refunds.
My item arrived damaged, defective or incorrect.
Contact us at support@deevogue.com within 7 days of delivery with your order number, the item name, a short description and clear photos of the item and packaging. When approved, we will arrange a free replacement or a full refund, including the original shipping charge.
Which items cannot be returned?
Unless they arrive damaged, defective or incorrect: undergarments, intimate apparel and swimwear with the hygiene liner removed; pierced earrings and body jewelry; personalized or custom-made items; gift cards; and items marked "Final Sale" or "Non-Returnable" on the product page.
Can I exchange an item?
Yes. Request an exchange within 30 days of delivery by contacting us. Exchanges depend on availability, and if the item you want is out of stock we will refund your original item instead.
Ordering from DeeVogue
Do I need an account to place an order?
You can browse without an account. To place an order or manage past orders, you may be asked to create one. See our Terms & Conditions.
Can I cancel or change my order?
Orders can be canceled free of charge before they ship. Email support@deevogue.com as soon as possible with your order number. Once an order has shipped, it can't be canceled and must be returned after delivery.
When is my order confirmed?
An automated email confirms we received your order. A binding contract is formed when we ship your items and send you a shipping confirmation. We may decline or cancel an order for reasons such as incorrect information, availability, payment problems, pricing errors or suspected fraud; in that case you receive a full refund.
Can I use discount codes on sale items?
Unless stated otherwise, promotions and discount codes can't be combined with other offers and may be limited by date, product or quantity. Items bought on sale are returnable unless marked "Final Sale," and refunds are for the amount you actually paid.
Where can I find size information?
Please check the size information on each product page and our Size Guide before ordering. Sizing and measurements may vary slightly by style or batch, and colors may differ slightly from screen images.
How do I contact customer support?
Email support@deevogue.com or call +1 308-288-1533. Customer support is available 24/7. You can also use our contact form.
Customer Support
Have a question? Please contact us using the channels below. Our customer support is available 24/7.
Customer Care
Phone: +1 308-288-1533
Email: support@deevogue.com
Customer Support Hours: 24/7 (24 hours a day, 7 days a week)
Returns & Order Processing Hours: Monday–Saturday, 10:00 AM–7:00 PM CT
Contact UsBusiness Details
Legal Business Name: DeeVogue LLC
Registered Address: 1314 Diers Ave, Grand Island, NE 68803, United States
Nebraska Tax ID: 21-2512594 (Issued by the Nebraska Department of Revenue)